Yuma AI

About : Yuma AI provides AI agents that automate customer service for ecommerce businesses across multiple channels. The platform connects to helpdesks like Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze, and handles support tickets, pre-purchase questions, and social media moderation. Support AI resolves post-purchase issues including order tracking, returns, refunds, cancellations, and subscription changes, with the capability to take actions in connected systems like Shopify. Sales AI operates as a Q&A widget on product pages to answer sizing, compatibility, and product comparison questions. Social AI monitors Facebook and Instagram to auto-reply to routine questions, hide spam, and flag customer concerns. The platform includes 75 pre-built automations, real-time carrier data integration, and maintains brand voice consistency across channels.

Categories : Customer Service & Outreach; e-Commerce

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Support ticket automation

Resolves order tracking, returns, refunds, cancellations, subscription changes, and address edits with actions in connected systems.
Pre-purchase sales assistance

Q&A widget on product pages answers sizing, compatibility, ingredients, and comparison questions in real time.
Social media moderation

Monitors Facebook and Instagram to auto-reply to questions, hide spam, amplify positive mentions, and flag churn signals.