About : Cresta uses conversation intelligence to guide agents through complex support scenarios, reducing handle time by 25% on average. Integrates with Zendesk, Five9, and Salesforce. Offers live performance dashboards and automated QA scoring for managers.
Categories : Business & Operations; Marketing & Sales
Automates customer conversations end-to-end across voice, chat, email, and SMS channels in any language with personalized responses.
Long-running agent that automates complete workflows from initial intent through completion, handling back-office CX operations tasks.
Augments human agents with context-aware guidance, knowledge retrieval, and automation suggestions throughout every customer interaction.
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